Our Funders and your Personal Information

Client Information and your Privacy

OUR FUNDERS AND THEIR EXPECTATIONS 
Manline is a charity, and we are able to offer low cost services to our clients through the generosity of a number of Funders that subsidise the services we provide.  Those funders are:-  Lotteries Grants Board, Palmerston North City Council. Ministry of Social Development, and Oranga Tamariki .  Ministry of Justice, and Department of Corrections also contract us to provide specific Stopping Violence Programs.

All of our funders want to know what you think about our service, so we will ask you to complete a survey from time to time. This helps us provide you with a better service by improving what we do based on your feedback. This helps the funder understand if they are giving money to the right charity.

 PRIVACY STATEMENT 
 We take yourprivacy seriously. Manline can share your information with your lawyer, or other people with your written permission, otherwise what you tell us remains private between you and the counsellor unless you are at risk of harming yourself or someone else.   We have policies in place to ensure we respect your privacy and confidentiality, and collect only the information we need to help you. If there is any  breach to your privacy, we have obligations to inform you and in serious cases, the Office of the Privacy Commissioner.     
Nov 2021

COMPLAINTS

You have a right to receive competent service from our Counsellors. At your first session we will tell you how our Complaints process works , and your rights are explained. Additional information from the Health and Disability Commission is available in our waiting room. You will also find the complaints process in our counselling rooms for you to see.


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