Manline is a charity, and we are able to offer low cost services to our clients through the generosity of a number of Funders that subsidise the services we provide. Those funders are:- Lotteries Grants Board, Palmerston North City Council. Ministry of Social Development and Ministry of Justice.
All of our funders want to know what you think about our service, so we will ask you to complete a survey from time to time. This helps us provide you with a better service by improving what we do based on your feedback. This helps the funder understand if they are giving money to the right charity
City Council and Lotteries
also want some non-identifiable information, such as your age, and ethnicity. They are only interested in how many people we have seen, and if you have been happy with your progress, as measured by the satisfaction survey.
We do not
tell them your name, your address, what you came to talk about, or anything personal that can identify you.
Ministry of Justice
If you are referred by the Court to work with us, they already know all your personal details. We do not discuss the contents of sessions with MoJ, but they do require reports from Manline on your progress, attendance records and we have obligations to MoJ to report non compliance if you do not turn up or participate in programmes they have paid for.
Ministry of Social Development Some clients may
be funded by MSD. You may have heard recently about MSD Individual Client Level Data, and the information we are required to share with MSD, ( but only if they fund your counselling.)
If this concerns you, please let us know. If you are not ok with your information being shared, tell us and we will use another funder.
MSD collect your name, address, DOB, ethnicity, the number of dependants and the service you utilise. MSD are not interested in your case notes or your personal story, and we do not
share that information with them.